Warranty

Your EPW4000- RO & EPW4000- UF, comes with a 1-year limited warranty. It is affirmed to be free from defects in materials and workmanship for one year from the original purchase date. Should the product have a defect in materials or workmanship, we will repair or replace it without charge to you (a shipping and processing fee may apply). Warranty does not include filters.

To obtain service under warranty, simply call our Customer Service Center at 516-482-1472 or at epwfilter@gmail.com

This warranty does not cover filters, damage caused by accident, misuse or any other use than as intended and described in this product manual, or damage resulting from failure to maintain and clean this product as specified in this product manual. This warranty does not include filters and applies only to the origins of the purchaser of the EPW4000-RO / EPW4000- UF systems.

Some states do not allow limitations on the duration of implied warranties, so the above limitations may not apply to you. While this warranty gives you specific legal rights, you may also have other rights which may vary from state to state.

Extended Warranty

Love your drinking system as much as we do? That it’s been a year already and you still want to continue protecting it. We now offer a 3-year Warranty for $99.99, so you can stay covered for an extended amount of period.

Under this warranty, your EPW4000- RO & EPW4000- UF is warranted to be free from defects in materials and workmanship for three years from the original purchase date. Should the product have a defect in materials or workmanship, we will repair or replace it without charge to you (a shipping and processing fee may apply).

To obtain service under extended warranty, simply call our Customer Service Center at 516-482-1472.

This warranty does not cover damage caused by accident, misuse or any use other than as intended and described in this product manual, or damage resulting from failure to maintain and clean this product as specified in this product manual. This warranty applies only to the original purchaser of the EPW4000-RO / EPW4000- UF systems.

Customer Service

You can contact us anytime by calling: 516-482-1472 Monday through Friday between the hours of 9 AM and 4 PM EDT Or contact us by email at epwfilter@gmail.com